![]() ![]() An issue with the headset, audio card or audio driver. NAT related network issues (>95% of the missing audio cases) The most common reasons missing or one way audio are: Interviewer hear a waiting sound from Microsip/Zoiper when you have already "Accept incoming call" from Microsip/Zoiper but Interviewers can't make conversation to respondents You should verify / test your microphone / speaker first. You can't hear a waiting sound from Microsip/Zoiper. Interviewer missing or one way audio for making call from home / outside office You get echo sound: Please check microphone / speaker was detected correctly in VoIP sip client. The lagging sound happen for every Cati calls and keep for more than 30 minutes, you should report the problem to Voxmeter Supervisor. It depends on your Internet bandwidth or WIFI signal. The lagging sound sometime happen because Internet bandwidth traffic between endpoint to ISP provider. Sound lagging when you are talking on phone with respondent => Please contact Voxmeter Supervisor to report 404 error. Interviewers get problem The HTTP 404, 404 Not Found, 404, 404 Error, Page Not Found or File Not Found If you checked above steps, The problem still happen, please contact Voxmeter Supervisor (the critical issues may come from your router network, computer, firewall or Internet Service. => Please press "AA" button back to normail mode (not busy). Microsip has Online (Besvar automatisk) at status bar => Open sip client / make sure you login to right account = username on + sip client (microsip, zoiper). => Please check username is 'case sensitivity' on and Sip client. You haven't logged to sip software yet (web can't communicate with your sip software on your desktop). Interviewer's computer get this popup while they are calling: 15 Supervisor/Admin section: How to troubleshooting Interviewer/PC Network for Interviewer calling from home.14 Supervisor/Admin section: Checklists to report problem on CATI logic call Not belong on Technical (Technical problem is User can't use microsip/zoiper - 1-way sound audio vs PC Network vs lagging sound vs Server crashed vs Interviewers can't access to vs SIP client can't communicate to ).13 Supervisor/Admin section: Interviewers are waiting respondents to pickup numbers. ![]() 12 Supervisor/Admin section: Test case SIP client on MacOS from home network.11 Microsip/Zoiper can't popup when Interviewer click on Cati survey link on.10 Zoiper send another 'Accept incoming' even Interviewer is talking to respondent on phone.9 Voxmeter employee lost 1-way or 2-way sound at the Office.8 Interviewer missing or one way audio for making call from home / outside office.6 Sound lagging when you are talking on phone with respondent.3 Unexpected problem on Questionnaire screen.2 Please try again when save status for outcome set. ![]()
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